CSS Consulting and Training

Training

The SINGLE MOST IMPORTANT RESOURCE of any organization is its PEOPLE. Internal training programs ensure that the skill level of employees keeps pace with the organization's business environment. Collection training is an investment and is essential to any successful collection program. We not only offer training support with our software, but more importantly, we can train your managers, professionals and staff members on every aspect of the collection process. Training will optimize individual performance and improve dollars collected!

WE IDENTIFY TRAINING NEEDS in a client’s bankruptcy, collection and recovery departments in the following areas: telephone professionalism, speaking and listening skills, problem resolution, analysis and understanding of debtor motivation, negotiation techniques, cultural diversity issues, the debt recovery cycle, steps in dunning priority, and bankruptcy basics, avoidance counseling, 341 hearing representation.

WE PROVIDE FDCPA TRAINING designed to identify collector representation issues as they deal with debtors and third-parties. This is, in part, accomplished through a series of pre/post test analysis and a in-depth section-by-section review of the Fair Debt Collections Practices Act.

WE CAN EFFECT CHANGE - we are not limited to identification and analysis of training problems; we have developed, implemented and managed training strategies in a variety of bankruptcy, collection and recovery environments.

WE GO AWAY! When our work with you is done, we leave. We are always available if you need us again, but we won’t stay longer than is needed to finish the job!

Business Answers
Consulting and Training

We provide expertise and counsel to the Creditor or Government Agency involved with the risk and receivable collections.

We assist with the identification of issues, problems and assessments in the areas of bankruptcy, collection, and recovery. Our review can encompass policies and procedures and portfolio management in the areas of: bankruptcy/bankruptcy avoidance, estate claim filing, agency/attorney networks, litigation, repossession, foreclosure, and commercial or installment loan workout.

We identify and address training needs in a client’s bankruptcy, collection and recovery departments in the following areas: telephone professionalism, speaking and listening skills, problem resolution ability, analysis and understanding of debtor motivation, negotiation techniques, cultural diversity issues, the debt recovery cycle, steps in dunning priority, bankruptcy basics and avoidance techniques. All training is in compliance with applicable State/Federal regulations and the Fair Debt Collections Practices Act.

We engineer the best solutions for a Creditor’s risk management environment either in a start-up, transition or training mode. We can help a Creditor bridge into a new operational mode or train staff. We can effect “change” in a department or division that may have lost sight of its charter or temporarily manage an area which has had a recent departure of its manager. We are not limited to identification and analysis of problems; we have managed, trained, developed and implemented strategy in many recovery environments.

Collection Program Training Analysis